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What is the focus of monitoring and event management?

  1. To ensure data backups

  2. To identify and prioritize significant events

  3. To create user manuals

  4. To manage project timelines

The correct answer is: To identify and prioritize significant events

Monitoring and event management primarily focuses on identifying and prioritizing significant events within the IT infrastructure. This practice plays a critical role in maintaining the health and effectiveness of IT services. By actively monitoring systems and events, organizations can detect abnormalities or incidents that could disrupt service operation. The ability to prioritize these events ensures that the most critical issues are addressed promptly, reducing potential downtime and improving the overall service reliability. This practice not only helps in responding to incidents but also contributes to the continuous improvement of IT services by providing data that can be analyzed for trends and patterns. Therefore, it ensures that resources are allocated efficiently based on the impact and urgency of the events identified.