ITIL 4 Foundation Practice Exam

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What is the goal of service validation and testing practice?

To reduce service costs
To ensure that products meet defined requirements
To implement new service offerings
To enhance customer relationships

The correct answer is: To ensure that products meet defined requirements

The goal of service validation and testing practice is fundamentally to ensure that products meet defined requirements. This practice involves verifying that the services delivered align with both business needs and the specifications set prior to deployment. Service validation and testing are essential to confirm that the service is fit for purpose and fit for use, thereby minimizing risks associated with service failures in operational environments. By validating and testing services, organizations can identify any deviations from expected functionality early in the process, which allows for necessary adjustments before the service goes live. This ensures that the end product not only operates as intended but also meets the quality and performance standards required by the stakeholders and customers. While the practices may indirectly relate to concepts such as reducing service costs, implementing new service offerings, or enhancing customer relationships, the primary and explicit goal centers around confirming that the service itself meets the specified requirements. This focus on meeting defined criteria is crucial in maintaining the integrity and reliability of IT services.