ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam with comprehensive multiple choice questions and flashcards. Each question offers hints and explanations. Ace your exam with confidence!

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What is the goal of engaging stakeholders in service management?

To reduce costs
To create good relationships
To speed up service delivery
To minimize incidents

The correct answer is: To create good relationships

Engaging stakeholders in service management primarily aims to build and maintain strong relationships, which are essential for the effective delivery and improvement of services. By involving stakeholders—who include customers, users, suppliers, and other key parties—organizations can ensure that their needs, expectations, and feedback are understood and addressed. This collaboration fosters trust and enhances communication, ultimately leading to better alignment between the service provider and stakeholders. Creating good relationships also enables organizations to gather valuable insights and perspectives that can inform decision-making and service design. When stakeholders feel engaged and valued, they are more likely to support initiatives and contribute to a culture of continuous improvement. While reducing costs, speeding up service delivery, and minimizing incidents are important aspects of service management, these objectives are often secondary outcomes of effective stakeholder engagement. The foundation for achieving those goals lies in the quality of the relationships established through active stakeholder involvement. Fostering collaboration and understanding can lead to more efficient processes, better decision-making, and improved service outcomes overall.