ITIL 4 Foundation Practice Exam

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What is the main focus of technical management practices in service management?

Technology solutions
IT solutions
Business processes
Operational efficiency

The correct answer is: IT solutions

The main focus of technical management practices in service management centers on IT solutions. This area involves understanding and maintaining the specific technologies and systems that support the delivery of IT services. Technical management is crucial for ensuring that the technological infrastructure is reliable, efficient, and capable of supporting both current and future service offerings. This practice encompasses aspects such as the design, deployment, and ongoing management of IT systems and applications. By focusing on IT solutions, it helps organizations effectively leverage technology to meet customer needs and enhance overall service delivery. While technology solutions and operational efficiency are important, they are broader concepts that encompass more than just the specific IT framework and practices. Business processes, although essential for aligning IT services with business needs, fall outside the primary purview of technical management practices.