What is the primary focus of capacity planning?

The primary focus of capacity planning is to create a plan for managing resources in a way that aligns with service demand. This involves evaluating current resource usage and forecasting future needs to ensure that sufficient capacity is available to meet anticipated service levels without over-provisioning or under-provisioning resources. Effective capacity planning helps organizations optimize their resource allocation, avoid service interruptions, and maintain a balance between cost and performance.

In ITIL 4, capacity management is considered a key component of service management practices, as it directly impacts service performance and quality. By having a structured capacity plan, organizations can respond proactively to changes in demand, ensuring that they can deliver services effectively and efficiently. This focus on planning and managing resources allows for a strategic approach to capacity, ensuring that the organization can meet both current and future needs.