ITIL 4 Foundation Practice Exam

What is the primary focus of capacity planning?

1. To increase the number of customers served

2. To create a plan managing resources to meet service demand

3. To control the quality of interactions with users

4. To ensure compliance with legal standards

The correct answer is: To create a plan managing resources to meet service demand

The primary focus of capacity planning is to create a plan for managing resources in a way that aligns with service demand. This involves evaluating current resource usage and forecasting future needs to ensure that sufficient capacity is available to meet anticipated service levels without over-provisioning or under-provisioning resources. Effective capacity planning helps organizations optimize their resource allocation, avoid service interruptions, and maintain a balance between cost and performance. In ITIL 4, capacity management is considered a key component of service management practices, as it directly impacts service performance and quality. By having a structured capacity plan, organizations can respond proactively to changes in demand, ensuring that they can deliver services effectively and efficiently. This focus on planning and managing resources allows for a strategic approach to capacity, ensuring that the organization can meet both current and future needs.