ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam with comprehensive multiple choice questions and flashcards. Each question offers hints and explanations. Ace your exam with confidence!

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What is the primary goal of availability management practice?

To ensure compliance with regulations
To deliver services that meet customer needs
To analyze business performance metrics
To create strategic business plans

The correct answer is: To deliver services that meet customer needs

The primary goal of the availability management practice is to deliver services that meet customer needs. This practice focuses on ensuring that IT services are available and functioning as required, allowing organizations to provide reliable service delivery to their customers. Availability management involves monitoring, measuring, and optimizing service performance to ensure that the services are consistently delivered at agreed-upon levels, thus directly aligning with customer expectations and requirements. In this context, customer satisfaction is paramount; therefore, availability management works to prevent downtime, service interruptions, or decline in service quality. By maintaining high availability, organizations can enhance user experiences and support business objectives effectively. This alignment between IT service provision and business demands underscores the significance of availability management in achieving operational success. The other options relate to different aspects of organizational management. Compliance with regulations, analysis of business performance, and strategic business planning are important, but they do not specifically address the core objective of ensuring that IT services are available and effectively meet the needs of customers.