ITIL 4 Foundation Practice Exam

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What is the primary outcome expected from stakeholder engagement?

Increased service costs
Better relationships and feedback
More troubleshooting tickets
Reduced service levels

The correct answer is: Better relationships and feedback

The primary outcome expected from stakeholder engagement is better relationships and feedback. Engaging stakeholders is crucial to understanding their needs, expectations, and concerns, which leads to stronger relationships between service providers and stakeholders. These improved relationships facilitate open communication, allowing for valuable feedback that can be used to enhance services, tailor offerings to meet stakeholder needs, and foster collaboration. This engagement is essential for building trust and ensuring that all parties work towards common goals, thus driving continual improvement in the services provided. In this context, increased service costs, more troubleshooting tickets, and reduced service levels do not align with the objectives of effective stakeholder engagement, which inherently aims for improvement and satisfaction among all parties involved.