ITIL 4 Foundation Practice Exam

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What is the primary purpose of monitoring in ITIL?

To implement changes swiftly
To detect events and ensure the current status is known
To enhance service delivery
To train staff on operational procedures

The correct answer is: To detect events and ensure the current status is known

The primary purpose of monitoring in ITIL is to detect events and ensure that the current status is known. Monitoring is a critical function in IT service management because it provides real-time insights into the performance and health of services, applications, and infrastructure. By continuously tracking various metrics and indicators, organizations can quickly identify issues, anomalies, and trends that could impact service quality and performance. This function enables timely responses to potential incidents, allowing teams to manage situations proactively. Furthermore, effective monitoring supports decision-making by providing data that can be analyzed for improvements and adjustments. In the context of ITIL, this aligns with the overarching goal of delivering value to customers through consistent and reliable service delivery. Proper monitoring ensures that service-level agreements (SLAs) are met and helps maintain operational stability and efficiency.