ITIL 4 Foundation Practice Exam

What is the purpose of release management practice?

1. To change organizational structures

2. To make new and changed services and features available for use

3. To monitor employee performance

4. To document project outcomes

The correct answer is: To make new and changed services and features available for use

The purpose of the release management practice is to make new and changed services and features available for use. This aspect of release management focuses on ensuring that all changes to services are carefully managed and delivered to the users in a controlled manner. It involves planning, scheduling, and controlling the movement of releases to test and live environments to maximize the quality and minimize disruptions. In ITIL 4, effective release management contributes to the overall value creation by ensuring that every release aligns with the organization's strategic objectives and meets user needs. This practice not only helps in deploying new functionalities but also in coordinating the changes to existing services, ensuring that end-users experience minimal impact during the transition. The other options do not align with the primary focus of release management. Adjusting organizational structures is more related to organizational change management, monitoring employee performance pertains to performance management practices, and documenting project outcomes relates to project management rather than the specific aims of release management. Therefore, the clear and focused goal of making new and changed services available aligns precisely with the purpose of release management.