ITIL 4 Foundation Practice Exam

What is the role of continuous integration/continuous delivery (CI/CD)?

1. A strategy for physical server management

2. A method for end-user training

3. Practices to merge, build, test, and deploy software

4. A framework for customer support services

The correct answer is: Practices to merge, build, test, and deploy software

The role of continuous integration/continuous delivery (CI/CD) is fundamentally about enhancing the software development lifecycle through practices that support the merging, building, testing, and deployment of code. CI/CD provides a streamlined approach to software development where teams can frequently integrate their work, allowing for immediate verification through automated testing. This process not only ensures that the code works as intended but also prevents the issues that can arise from prolonged integration efforts. By automating the integration and delivery process, teams can release smaller, manageable batches of software updates more consistently and reliably. This rapid iteration enables quicker feedback, not only from automated tests but also from users, which contributes to improved software quality and faster feature releases. In contrast, the other options do not accurately define the CI/CD concept. Physical server management pertains to infrastructure tasks that are unrelated to the development processes encompassed by CI/CD. End-user training focuses on preparing users to utilize a software product rather than the underlying development and deployment practices. Finally, a framework for customer support services addresses post-delivery aspects of service management, which falls outside the scope of what CI/CD entails.