ITIL 4 Foundation Practice Exam

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What is typically evaluated when determining the RTO?

The time required for employee onboarding
The acceptable time after a service disruption before functions are severely impacted
The duration of project completion timelines
The cost associated with new services

The correct answer is: The acceptable time after a service disruption before functions are severely impacted

When determining the Recovery Time Objective (RTO), the critical factor evaluated is the acceptable time after a service disruption before business functions are severely impacted. RTO helps organizations plan for disaster recovery by establishing a timeframe within which they need to restore services to ensure that operations are minimally affected. This objective is crucial as it influences decisions on resource allocation, recovery strategies, and overall business continuity planning. By focusing on the point at which functions can no longer operate effectively, RTO serves as a guideline for how quickly service should be restored after an incident. This aspect is thus paramount in assessing the potential impact of service interruptions on the business as a whole and is foundational in prioritizing recovery efforts to maintain operational resilience.