ITIL 4 Foundation Practice Exam

What key aspect does the DevOps culture enhance in service delivery?

1. Isolation of teams

2. Collaboration and communication

3. Strict hierarchical processes

4. Increased paperwork

The correct answer is: Collaboration and communication

The emphasis on collaboration and communication is a fundamental element of the DevOps culture, which directly enhances service delivery. DevOps promotes a culture where development (Dev) and operations (Ops) teams work together throughout the entire service lifecycle, from design through development to production support. This close collaboration fosters a shared understanding of goals, challenges, and workflows, leading to improved efficiency, faster problem-solving, and a more unified approach to delivering services. By breaking down silos, DevOps enables teams to share information and tools freely, thereby enhancing responsiveness to changes and a continuous feedback loop that can drive improvement in processes and products. This collaborative environment ultimately leads to higher quality service delivery with quicker turnaround times and better alignment in meeting customer needs. In contrast, the other options reflect aspects that would hinder effective service delivery. Isolation of teams would create barriers to communication and collaboration, while strict hierarchical processes and increased paperwork could slow down the flow of information and agility needed in fast-paced environments.