ITIL 4 Foundation Practice Exam

What must occur for effective event management?

1. Increased hardware capacity

2. Monitoring of conditions

3. Availability of documentation

4. Sufficient funding

The correct answer is: Monitoring of conditions

For effective event management, the monitoring of conditions is crucial. This process involves continuous observation of various IT elements, which can include systems, applications, and network infrastructures. By actively monitoring these conditions, organizations can quickly identify events that may indicate normal functioning or potential incidents. This proactive approach enhances the ability to respond effectively to events, allowing for timely interventions and minimizing any potential disruptions to service. Monitoring is not a standalone activity; it serves as the foundation for event management practices. It enables teams to gather data that can signal an event's occurrence, helping in the differentiation between regular operational activities and those that require attention. By utilizing real-time data feeds and alerts, teams can manage events more efficiently and ensure that any significant issues are escalated appropriately for resolution. The other options, while relevant to various aspects of IT service management, do not directly address the core requirement for effective event management. Increased hardware capacity might help manage performance, availability of documentation supports consistent practices, and sufficient funding can enable various initiatives, but none of these are as fundamental to the process of event management as the active monitoring of conditions.