ITIL 4 Foundation Practice Exam

What role does an error control activity serve in ITIL?

1. To monitor service levels

2. To prevent service disruptions

3. To manage known errors

4. To enforce compliance

The correct answer is: To manage known errors

An error control activity in ITIL is designed to manage known errors effectively. This process ensures that any identified errors within a service or system are documented, categorized, and prioritized for resolution. The primary goal is to minimize the impact of these known errors on the IT services and to efficiently allocate resources for resolving them in a timely manner. By managing known errors, organizations can implement workarounds to mitigate the effects of these issues while monitoring the status and progress of their resolution. This structured approach helps maintain service quality and underpins continuous improvement within service management. Other options, such as monitoring service levels, preventing service disruptions, and enforcing compliance, relate to broader service management practices but do not specifically target the identification and management of known errors as directly as the error control activity does.