ITIL 4 Foundation Practice Exam

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What term typically refers to the use of technology to perform a step or series of steps correctly and consistently with limited or no human intervention?

Continuous Delivery
Automation
Optimization
Technical debt

The correct answer is: Automation

The term that typically refers to the use of technology to perform a step or series of steps correctly and consistently with limited or no human intervention is automation. Automation enhances efficiency by minimizing the need for human involvement, thereby reducing the chances of errors and ensuring that processes are carried out in a standardized manner. This is essential in various IT practices, where repetitive tasks can be streamlined through automated systems, saving time and resources while improving overall quality. While continuous delivery involves the practice of frequently releasing product updates to ensure quick delivery of features, it does not specifically focus on the elimination of human involvement in performing tasks. Optimization relates to the process of making something as effective as possible and does not inherently imply the reduction of human intervention. Technical debt refers to the implied cost of refactoring code; it describes the consequences of taking shortcuts rather than using the best possible development practices, and is not linked to the automation of processes.