ITIL 4 Foundation Practice Exam

What typically follows after the implementation of a change?

1. The initiation of a new project

2. A post-implementation review

3. The development of new policies

4. A period of monitoring and control

The correct answer is: A post-implementation review

After the implementation of a change, conducting a post-implementation review is a critical step in the change management process. This review allows the organization to evaluate the effectiveness of the change against its intended objectives. It assesses whether the change has led to the expected benefits and identifies any issues or lessons learned during the implementation. This practice is instrumental in ensuring continuous improvement, as it provides feedback that can inform future change initiatives and enhance organizational practices. While monitoring and control, developing new policies, and initiating new projects may occur in conjunction with or as a result of a change, the specific focus on evaluating the change's impact through a post-implementation review is vital for understanding its success and alignment with organizational goals.