ITIL 4 Foundation Practice Exam

Which activities are included in service provision?

1. Management of provider's resources and ensuring access for users

2. Creation of new service requests by consumers

3. Training users on how to operate services

4. Marketing the services to potential consumers

The correct answer is: Management of provider's resources and ensuring access for users

The activities included in service provision focus on delivering and managing IT services effectively. Management of the provider's resources and ensuring access for users are essential aspects of service provision. This entails overseeing various resources such as infrastructure, applications, and personnel to ensure that services are available and perform as intended. Access for users involves making sure that the necessary permissions and capabilities are in place, allowing users to utilize the services efficiently. This foundational responsibility of managing resources and ensuring user access aligns directly with the core principles of IT service management. By concentrating on these activities, organizations can guarantee that services are not only available but also meet the agreed-upon service levels, contributing to overall service quality and satisfaction.