ITIL 4 Foundation Practice Exam

Which approach does design thinking focus on?

1. Technical specifications

2. Market trends

3. Human-centered solutions

4. Cost analysis

The correct answer is: Human-centered solutions

Design thinking emphasizes human-centered solutions, prioritizing the needs, experiences, and behaviors of users throughout the design process. This approach fosters innovation by involving users in creating solutions that effectively address their problems and improve their experience. It embraces empathy and understanding the user's perspective, enabling designers and teams to gather insights directly from individuals who will utilize the products or services. In contrast, focusing solely on technical specifications, market trends, or cost analysis may overlook the genuine needs and desires of the users, leading to solutions that may be technologically efficient or economically viable but ultimately fail to resonate with those they aim to serve. By placing humanity at the core of the design process, design thinking cultivates creativity and encourages collaboration, resulting in more effective and impactful outcomes.