ITIL 4 Foundation Practice Exam

Which aspect does a business culture primarily influence?

1. Employee recruitment policies

2. Shared values and expected behaviors

3. Financial management strategies

4. Market positioning efforts

The correct answer is: Shared values and expected behaviors

A business culture primarily influences shared values and expected behaviors within an organization. This aspect embodies the collective understanding of what is important to the organization, guiding how employees interact with one another, approach their work, and align with the organization's objectives. A strong business culture fosters cohesion, employee engagement, and a sense of belonging, as it defines the unwritten rules that govern behavior and expectations. Shared values manifest in the way teams collaborate, make decisions, and approach challenges. When cultural values are clearly articulated and embraced, they help to ensure that employees are aligned with the organization's mission and vision. While employee recruitment policies, financial management strategies, and market positioning efforts can be affected by the business culture, they are more often influenced by external factors such as market demand, economic conditions, and legal requirements. Thus, shared values and expected behaviors are the most direct and significant impact of a business culture.