ITIL 4 Foundation Practice Exam

Which best describes a quick win?

1. A long-term strategic goal

2. An improvement yielding immediate and low-cost benefits

3. A critical system failure recovery

4. A comprehensive service management initiative

The correct answer is: An improvement yielding immediate and low-cost benefits

A quick win is best described as an improvement that yields immediate and low-cost benefits. This concept emphasizes the importance of achieving results quickly without significant investment of time or resources. Quick wins are often leveraged in organizational change initiatives or service improvement processes to build momentum, demonstrate success, and foster a culture of continuous improvement. By focusing on quick wins, organizations can effectively engage stakeholders, encourage participation, and create a sense of achievement that encourages further efforts and investments in larger, more complex initiatives. These immediate benefits help maintain morale and highlight the value of ongoing improvements, which is crucial during times of significant change. In contrast, the other options involve longer-term planning, critical recovery scenarios, or comprehensive strategies, which do not capture the essence of a quick win characterized by immediacy and low cost.