ITIL 4 Foundation Practice Exam

Which dimension of service management focuses on relationships with other organizations?

1. Service and support

2. Partners and suppliers

3. Customers and clients

4. Quality assurance

The correct answer is: Partners and suppliers

The dimension of service management that focuses on relationships with other organizations is indeed Partners and Suppliers. This dimension emphasizes the importance of building and maintaining effective relationships with external organizations that contribute to the delivery of services. In service management, relationships with partners and suppliers are crucial because they can significantly impact the quality, cost, and availability of services. Engaging with these external entities enables organizations to leverage external expertise, technologies, and resources, which can enhance service delivery and innovation. This dimension addresses how organizations interact with partners and suppliers to create value together, ensuring that service offerings are reliable and meet customer expectations. Effective collaboration with partners and suppliers is essential for managing risks and ensuring that service levels are maintained, leading to a more resilient and flexible service management capability. In contrast, other options such as Service and Support primarily focus on the operational aspects of delivering services, while Customers and Clients focus on the end-users and their satisfaction. Quality Assurance deals more with maintaining standards and ensuring services meet expected quality levels, rather than the relationships with organizations that provide those services or components. Thus, the specific focus on relationships with other organizations aligns clearly with the Partners and Suppliers dimension.