ITIL 4 Foundation Practice Exam

Which of the following best describes an informational event?

1. Requires immediate action

2. Indicates a breach has occurred

3. Does not require action at the time of identification

4. Triggers a review of quality standards

The correct answer is: Does not require action at the time of identification

An informational event is characterized by the fact that it does not require immediate action at the time of identification. Such events provide valuable information about the state of services, systems, or components without indicating a negative impact or an urgent need for intervention. These events can include notifications about system performance or upcoming maintenance that are helpful for awareness but do not demand a reaction on the part of the service management team right away. This is in contrast to scenarios where immediate action is required, such as dealing with incidents or service breaches, which can compel teams to respond swiftly to minimize impact. Informational events can also differ from situations that trigger reviews of quality standards or relate to breaches, as those would typically indicate a need for corrective measures or precautionary evaluations. Understanding the nature of informational events is essential to ensure efficient handling of incidents and maintenance activities within an IT service management framework.