ITIL 4 Foundation Practice Exam

Which of the following best defines a standard?

1. A guideline specifically tailored for individuals

2. A document with rules established by consensus

3. A policy that is flexible and frequently changed

4. A report on organizational performance

The correct answer is: A document with rules established by consensus

A standard is best defined as a document with rules established by consensus. This definition highlights the importance of collective agreement in creating standards, which ensures that they are recognized and adhered to by a community or organization. Standards typically serve as benchmarks for consistency, quality, and best practices across various processes or activities. The role of consensus in the establishment of a standard signifies that it should reflect the collective view and acceptance of stakeholders involved, leading to a more effective application and compliance. This collaborative approach fosters trust and uniformity, as all parties involved are engaged in the creation of the standard. In contrast, other options do not encapsulate the essence of what a standard represents. For example, a guideline tailored for individuals lacks the broader applicability and consensus aspect inherent in standards. A flexible policy that changes frequently does not provide the stability and consistency that standards inherently offer. Lastly, a report on organizational performance does not serve as a rule or guideline; rather, it is an evaluative document that reflects on past activities rather than establishing new expectations or rules. Thus, the definition of a standard as a document with rules established by consensus is the most accurate in the context of ITIL and organizational practices.