ITIL 4 Foundation Practice Exam

Which of the following best defines deployment management practice?

1. Assessing customer feedback on services

2. Designing new software applications

3. Managing the transition of service components into live environments

4. Monitoring service delivery quality

The correct answer is: Managing the transition of service components into live environments

The deployment management practice is fundamentally concerned with the processes and activities involved in transitioning service components into live environments. This includes ensuring that new or modified service components are properly deployed and integrated, minimizing risks and ensuring that they function as intended once live. Deployment management is crucial for maintaining service continuity and quality, as it encompasses planning, coordinating, and controlling the release of new components so they can provide value in a production environment. In contrast, assessing customer feedback on services, designing new software applications, and monitoring service delivery quality pertain to different areas within the service management lifecycle. While they are all important aspects of IT service management, they do not specifically focus on the practices and activities involved in the actual deployment of service components into the operational environment. Therefore, the focus of deployment management distinctly aligns with coordinating and implementing the transition of services to ensure they are effective and delivered successfully to users.