ITIL 4 Foundation Practice Exam

Which of the following best describes a tangible output?

1. An intangible benefit resulting from a service

2. A service that is evaluated based on feedback

3. A physical deliverable produced from a process

4. A milestone marker in a project

The correct answer is: A physical deliverable produced from a process

A tangible output refers to a physical deliverable that can be seen, touched, or measured and is produced as a result of a process. This could include items like documents, products, or reports that represent the completion of specific tasks or objectives within service management. In the ITIL 4 context, tangible outputs are important as they are often the definitive manifestations of value delivered to stakeholders. In contrast, the other options describe different concepts. An intangible benefit, for example, refers to non-physical advantages that result from a service, such as improved customer satisfaction or brand reputation. Feedback evaluation pertains to qualitative assessments rather than physical products. Lastly, a milestone marker signifies a point of progress or achievement within a project timeline, but it does not constitute a physical deliverable itself. Understanding the distinction between tangible and intangible outputs is crucial for effective service management and value delivery within the ITIL framework.