ITIL 4 Foundation Practice Exam

Which of the following is NOT a part of the Service Management Dimension?

1. Organizations and people

2. Information and technology

3. Networks and systems

4. Partners and suppliers

The correct answer is: Networks and systems

The correct response is based on understanding the Service Management Dimensions as outlined in ITIL 4. The Service Management Dimensions consist of four key elements: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. Each of these dimensions focuses on varying aspects of service management. Networks and systems, while important in the broader context of IT services and operations, do not constitute a specific dimension of Service Management according to the ITIL 4 framework. Instead, they fall under the category of Information and Technology, which encompasses the systems and tools used to enable service delivery. Thus, recognizing that the dimensions focus on broader categories rather than specific technologies or infrastructures helps clarify why networks and systems are not identified as a distinct dimension in the ITIL framework.