ITIL 4 Foundation Practice Exam

Which of the following is considered a resource in service management?

1. Only software applications

2. Only hardware assets

3. Any person or entity required for an activity

4. Only budgetary allocations

The correct answer is: Any person or entity required for an activity

In service management, a resource is defined as any person, entity, or item that is necessary to deliver a service or support an activity. This broad definition encompasses not just tangible assets like hardware or software applications but also includes human resources, expertise, and even budgetary allocations that contribute to the successful execution of a service. By recognizing that any person or entity required for an activity qualifies as a resource, this perspective aligns with ITIL's comprehensive view of service management where collaboration, skills, and relationships play critical roles in service delivery. Other options are more restrictive or specific and do not capture the full scope of what constitutes a resource. While software applications, hardware assets, or budgetary allocations are important aspects of service management, they represent only a portion of the diverse range of resources that contribute to the overall effectiveness of service delivery. Therefore, considering any person or entity required for an activity as a resource is the most inclusive and accurate understanding in the context of service management.