ITIL 4 Foundation Practice Exam

Which of the following is NOT a step in the Continual Improvement Model?

1. What is the vision?

2. Did we get there?

3. How might we fail?

4. Where are we now?

The correct answer is: How might we fail?

In the context of the Continual Improvement Model, the steps focus on understanding the desired outcomes, current state, and assessing progress towards those outcomes. The model includes steps that guide organizations through a structured approach to improvement. The step "What is the vision?" is about defining what the organization aims to achieve, setting a clear endpoint for improvement efforts. "Where are we now?" evaluates the present state to establish a baseline for future enhancements. "Did we get there?" assesses if the established goals have been met, thereby closing the evaluation loop. Conversely, "How might we fail?" does not align with the standard steps of the Continual Improvement Model. While it is essential to recognize potential risks and obstacles in the improvement process, this specific phrasing does not directly represent a core step within the model. The focus is primarily on assessing visions and states of progress rather than contemplating failures as a dedicated step.