ITIL 4 Foundation Practice Exam

Which of the following represents a tangible deliverable in ITIL?

1. A software update

2. A service level agreement

3. An email notification

4. A mobile device

The correct answer is: A mobile device

The selection of a mobile device as a tangible deliverable in ITIL highlights the importance of physical items that provide value to users or contribute to the delivery of services. In ITIL, tangible deliverables are those that can be physically seen, touched, or interacted with. A mobile device directly fits this definition, as it is a physical item that can be utilized to access services, communicate, and facilitate business processes. This aligns well with ITIL's focus on delivering value through tangible assets and resources that contribute to effective service management. While software updates and email notifications are important components of service delivery, they are more aligned with processes or communications rather than being tangible objects. A service level agreement, although crucial for defining expectations and commitments, is a document outlining terms and not a physical deliverable. Thus, the choice of a mobile device effectively embodies the concept of a tangible deliverable in the context of ITIL, emphasizing the role of physical assets in service management.