ITIL 4 Foundation Practice Exam

Which of these are the guiding principles of ITIL?

1. Collaborate and promote visibility

2. Keep it simple and practical

3. Maximize benefit to the enterprise

4. Empower and excite

The correct answer is: Collaborate and promote visibility

The correct guiding principles of ITIL are based on fundamental values that help organizations improve their service management practices. Each guiding principle is designed to optimize processes and promote an integrated approach to service management. The principle of collaboration and promoting visibility is essential because it emphasizes working together across teams and departments. This collaboration ensures that everyone involved has clarity on goals, processes, and responsibilities, which fosters better communication and cooperation. When teams have visibility into each other’s work, it leads to enhanced alignment towards shared objectives, ultimately improving service delivery. The other principles mentioned, such as keeping it simple and practical, maximizing benefits to the enterprise, and empowering and exciting employees, while resonating with good practices in service management, do not align with the specific guiding principles laid out in ITIL. Each of these concepts supports effective service management but is not officially recognized as one of the guiding principles. The guiding principles of ITIL focus on collaboration, visibility, simplicity, and maximizing value in a unified and effective manner across service processes.