ITIL 4 Foundation Practice Exam

Which practice ensures service availability in case of a disaster?

1. Service action management

2. Service continuity management

3. Service consumption management

4. Service design management

The correct answer is: Service continuity management

The practice that ensures service availability in case of a disaster is service continuity management. This practice focuses on maintaining and ensuring the continuity of services in the face of potential disruptions, such as disasters. It involves planning and preparing for incidents that could threaten service delivery, thus enabling organizations to recover quickly and resume normal operations. Service continuity management includes establishing plans, processes, and procedures that will be activated to ensure that critical services can continue during a crisis. It helps in identifying risks and impact on services, ensuring that necessary resources and support are in place to mitigate these risks. This proactive approach to continuity is vital in maintaining stakeholder confidence and minimizing financial and operational impacts during unexpected events. The other practices listed have different objectives. For instance, service action management focuses on the implementation of actions to deliver services, service consumption management centers on how users consume services, and service design management is concerned with designing services and making sure they meet specifications. While all contribute to effective service management, only service continuity management specifically addresses service availability during disasters.