ITIL 4 Foundation Practice Exam

Which practice ensures that new or changed products meet defined requirements?

1. Service provision

2. Service validation and testing practice

3. Sourcing

4. Software development and management practice

The correct answer is: Service validation and testing practice

The practice that ensures new or changed products meet defined requirements is the service validation and testing practice. This practice focuses on assessing and validating the functionality and performance of a service or product against its requirements before it goes live. It involves executing tests that determine whether the service meets the specifications set forth during its design and development stages. By conducting rigorous validation and testing, this practice helps to identify any issues or discrepancies, which can be addressed prior to implementation. This is crucial because it minimizes risks associated with service failures or user dissatisfaction in the future. Ensuring that all requirements are met also contributes towards building trust with stakeholders, as they can have confidence that the service has been thoroughly vetted. Other practices mentioned are not specifically focused on ensuring that products meet defined requirements in the same targeted way as the service validation and testing practice. For instance, service provision pertains more to the delivery of services rather than their validation, while sourcing involves acquiring products or services from suppliers. The software development and management practice covers creating and managing software applications, which may include testing, but its primary focus is broader than just validation.