ITIL 4 Foundation Practice Exam

Which practice involves adapting to and preparing for unexpected external changes?

1. Service Improvement

2. Service Monitoring

3. Organizational Resilience

4. Change Management

The correct answer is: Organizational Resilience

The practice that involves adapting to and preparing for unexpected external changes is Organizational Resilience. This practice focuses on an organization's ability to anticipate, prepare for, respond to, and recover from unexpected disruptions, whether they arise from external factors like market shifts, natural disasters, or technological changes. By fostering resilience, organizations can maintain their operations and adapt to changing circumstances, ensuring long-term sustainability and effectiveness. Organizational Resilience encompasses strategies and measures that enable an organization to be agile and responsive, facilitating ongoing operations even amid uncertainty. This includes risk management, business continuity planning, and lessons learned from past challenges to improve future responses. The other practices, while essential, do not specifically target external changes in the same comprehensive way. Service Improvement focuses on enhancing services and processes over time based on performance data and feedback. Service Monitoring is primarily concerned with tracking and assessing service performance to ensure that it meets agreed-upon standards. Change Management specifically deals with managing changes to services and systems but does not inherently include a broader focus on preparing for unexpected external changes.