ITIL 4 Foundation Practice Exam

Which practice involves overseeing the infrastructure and platforms used by an organization?

1. Service management practice

2. Infrastructure and platform management practice

3. Capacity management practice

4. Configuration management practice

The correct answer is: Infrastructure and platform management practice

The choice identifying the practice that involves overseeing the infrastructure and platforms used by an organization is indeed the infrastructure and platform management practice. This practice focuses specifically on the effective management and coordination of the underlying technology infrastructure and the platforms that support business services. It ensures that infrastructure components are efficiently utilized, maintained, and upgraded as necessary, ultimately contributing to the reliability and scalability of the IT services provided. In the context of ITIL, this practice plays a critical role as it encompasses the management of the hardware, software, network resources, and services that are required to deliver IT solutions. By having a dedicated practice for infrastructure and platform management, organizations can ensure that they have the right tools and systems in place to support their operational needs and that these systems are aligned with their strategic objectives. The other practices mentioned do not focus exclusively on infrastructure and platforms. Service management practice encompasses broader activities around managing services, capacity management is primarily concerned with ensuring that IT infrastructure is capable of meeting future business requirements, and configuration management focuses on maintaining information about configuration items essential for managing IT services.