ITIL 4 Foundation Practice Exam

Which practice involves systematically observing services and reporting changes of state?

1. Monitoring and Event Management

2. Service Configuration Management

3. Release Management

4. Change Evaluation

The correct answer is: Monitoring and Event Management

The practice that involves systematically observing services and reporting changes of state is Monitoring and Event Management. This practice is vital for ensuring that services are running smoothly and that any deviations from expected performance are promptly identified and addressed. Monitoring and Event Management is concerned with the continuous observation of services and infrastructure, collecting performance data, and generating events based on the performance metrics. When a significant change or anomaly occurs, the system can automatically report this change of state, allowing for quick investigation and resolution if needed. This proactive approach helps maintain service quality and stability, and it supports other practices by providing them with the necessary insights. Service Configuration Management focuses on maintaining information about configuration items in a service environment, but it does not specifically deal with the observation of service performance or state changes. Release Management is about planning and controlling the movement of releases into production, and Change Evaluation assesses the potential impacts of changes before they are implemented. Change Evaluation is more focused on analyzing proposed changes rather than monitoring the ongoing state of services.