ITIL 4 Foundation Practice Exam

Which practice is essential for maintaining accurate information about service configurations?

1. Service usage management practice

2. Service continuity management practice

3. Service configuration management practice

4. Service design practice

The correct answer is: Service configuration management practice

The practice that is essential for maintaining accurate information about service configurations is the service configuration management practice. This practice plays a critical role in the ITIL framework as it involves the systematic identification, control, maintenance, and verification of service configuration items (CIs) throughout their lifecycle. By doing so, this practice ensures that accurate and reliable information about IT services and their components is readily available. Service configuration management supports other ITIL practices by providing the necessary data for decision-making and service management activities. Accurate configuration information helps organizations manage risks, improve service performance, and achieve better service delivery outcomes. By maintaining a definitive and up-to-date record of all configuration items, including their relationships and dependencies, organizations can respond effectively to incidents and changes. In contrast, service usage management focuses on analyzing how services are utilized, service continuity management deals with ensuring that services can continue operating during disruptive events, and service design involves designing new or changed services. While these practices are important in their own right, they do not specifically address the maintenance of accurate service configuration information, which is the core purpose of service configuration management.