ITIL 4 Foundation Practice Exam

Which practice is responsible for nurturing relationships with stakeholders?

1. Service continuity management

2. Project management

3. Relationship management

4. Incident management

The correct answer is: Relationship management

The practice responsible for nurturing relationships with stakeholders is relationship management. This practice involves understanding the needs and expectations of stakeholders, facilitating effective communication, and ensuring that stakeholders are engaged throughout the service management lifecycle. By actively fostering these relationships, organizations can better align their services with stakeholder needs, enhance collaboration, and ultimately contribute to improved service quality and satisfaction. Relationship management is essential for creating a culture of cooperation and trust, which is vital for the success of any service-oriented organization. In contrast, the other practices focus on different areas of service management. Service continuity management relates to maintaining service availability during disruptions, project management oversees the planning and execution of projects, and incident management is concerned with restoring normal service operations as quickly as possible in order to minimize impact on the business. While these practices are important in their own right, they do not primarily focus on the cultivation and maintenance of stakeholder relationships.