ITIL 4 Foundation Practice Exam

Which practice would be used to maximize the number of successful changes in an organization?

1. Change model

2. Change control practice

3. Capacity management

4. Service reporting

The correct answer is: Change control practice

The change control practice is specifically designed to maximize the number of successful changes in an organization by ensuring that all changes are planned, tested, and reviewed systematically. It focuses on the governance of changes in services and processes, helping organizations to assess risks and impacts associated with changes and to implement those changes smoothly. This practice includes defining and implementing a change management process that facilitates the approval of changes while minimizing disruption to normal service operations. By applying change control, organizations can enhance their ability to adapt to new requirements while maintaining stability and efficiency in their existing services. This structured approach reduces the likelihood of failures and fosters a culture of continuous improvement. On the other hand, a change model refers to a repeatable process for managing changes but does not encompass the broader responsibilities of evaluating and controlling changes like change control does. Capacity management, while important for optimizing resource usage, is not directly related to managing changes. Service reporting focuses on metrics and information sharing regarding services but does not inherently increase the success rate of changes. Therefore, the change control practice is the most relevant for maximizing successful changes.