ITIL 4 Foundation Practice Exam

Which principle highlights the need for visibility and collaboration within an organization?

1. Think and work holistically

2. Focus on value

3. Collaborate and promote visibility

4. Keep it simple and practical

The correct answer is: Collaborate and promote visibility

The principle emphasizing the need for visibility and collaboration within an organization is centered on the idea that effective communication and teamwork are essential for successful service management. This principle encourages breaking down silos and promoting an environment where information is shared openly among teams and stakeholders. In service management, increased visibility means that everyone has access to the necessary information to perform their roles effectively, which enhances decision-making, reduces redundancy, and fosters innovation. Collaboration ensures that the perspectives and expertise of diverse teams are considered, leading to more comprehensive solutions and improved service delivery. This principle directly addresses the need for interconnectedness within various functions of an organization, making it easier to work together towards common goals. In contrast, the other principles may touch on aspects of teamwork or value realization, but they do not explicitly emphasize the critical importance of visibility and collaboration as the primary focus. They serve different purposes in the broader context of ITIL practices, while the highlighted principle specifically champions the interplay of working together and sharing information.