ITIL 4 Foundation Practice Exam

Which statement best describes the purpose of capacity management?

1. To ensure financial stability

2. To oversee incidents and service requests

3. To align services with business objectives

4. To meet current and future service demand efficiently

The correct answer is: To meet current and future service demand efficiently

The purpose of capacity management is fundamentally about ensuring that an organization can meet both current and future service demands efficiently. Capacity management involves analyzing and forecasting the needs for various resources, such as hardware, software, network bandwidth, and human resources, to make sure that these resources can adequately support the services provided to users while also being cost-effective. By focusing on understanding the utilization of resources and anticipating future demands, capacity management aims to avoid situations where services are under-provisioned, leading to performance issues or service outages, or over-provisioned, resulting in unnecessary costs. This proactive approach to managing capacity ensures that IT services can scale appropriately as business needs evolve, thus maintaining performance and aligning with the overall business strategy.