ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam with comprehensive multiple choice questions and flashcards. Each question offers hints and explanations. Ace your exam with confidence!

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Which statement correctly describes the relationships maintained by a CMDB?

It only maintains relationships between hardware and software CIs
It must document relationships between all configuration records
It is not required to maintain any relationships
It focuses solely on performance metrics

The correct answer is: It must document relationships between all configuration records

The choice that states the CMDB (Configuration Management Database) must document relationships between all configuration records is correct because a key function of the CMDB is to provide a comprehensive view of the configuration items (CIs) within an IT environment and the relationships between them. This includes not just hardware and software but also other types of CIs which may be critical for understanding how different components interact, depend on, or impact one another. Documenting these relationships is essential for effective change management, incident management, and problem management, as it allows organizations to trace dependencies and impacts across their IT landscape. By having a complete and well-maintained repository of relationships, IT teams can make informed decisions that minimize risk and streamline operations. Furthermore, a CMDB that lacks proper relationship documentation would fail to provide the necessary context for managing changes and incidents effectively, potentially leading to issues such as system outages or performance degradation.