ITIL 4 Foundation Practice Exam

Which term describes a calendar that shows both planned and historical changes?

1. Change log

2. Change schedule

3. Change management plan

4. Change registry

The correct answer is: Change schedule

The term that accurately describes a calendar showing both planned and historical changes is referred to as a change schedule. A change schedule provides visibility into the timing and details of changes that have been planned for the future as well as those that have already occurred. This is crucial for effective change management, as it ensures that all stakeholders are informed about when changes will take place and can help prevent conflicts or disruptions. A change log, while it documents changes, is typically focused on recording the details of changes that have occurred, without providing a scheduling aspect. The change management plan outlines how changes will be managed but does not specifically provide a calendar view. A change registry serves a similar purpose to a change log but may include only active changes rather than a complete historical record. Therefore, the change schedule distinctly encompasses the dual function of presenting both planned and historical change data, making it the most accurate choice in this context.