ITIL 4 Foundation Practice Exam

Which term describes a problem that has been analyzed but not yet resolved?

1. Known Issue

2. Known Error

3. Documented Problem

4. Identified Risk

The correct answer is: Known Error

The term that describes a problem that has been analyzed but not yet resolved is "Known Error." In the context of ITIL, a Known Error is a problem that has been diagnosed, and the root cause has been identified, but a solution has not yet been implemented. This classification allows IT service management teams to recognize ongoing issues quickly and prioritize their resolution efforts. The identification of a Known Error is crucial because it facilitates better incident management and problem resolution processes. IT teams can provide workarounds or temporary fixes while working on a long-term solution, which ultimately helps minimize the impact on users and services. By maintaining a record of Known Errors, organizations can also enhance their knowledge management processes, ensuring that similar issues can be addressed more efficiently in the future. In contrast, other options such as "Known Issue," "Documented Problem," and "Identified Risk" do not specifically convey the status of having been analyzed without resolution. A Known Issue is less formal and does not necessarily indicate that a diagnosis has been completed. A Documented Problem could imply that it has been reported but does not specify the analysis status. Identified Risk pertains to potential future issues rather than problems that have already been identified and analyzed.