ITIL 4 Foundation Practice Exam

Which term describes a set of organizational resources designed for performing work or accomplishing an objective?

1. Project

2. Procedure

3. Practice

4. Programme

The correct answer is: Practice

The term that describes a set of organizational resources designed for performing work or accomplishing an objective is "Practice." In the context of ITIL 4, a practice encompasses the coordinated set of activities and resources needed to achieve a specific outcome or objective. This definition includes both the roles and responsibilities required as well as the tools and methods used. Practices are fundamental to the ITIL framework as they provide a structured approach to managing various aspects of IT service management. Each practice can contain policies, guidelines, tools, and resources dedicated to specific functions within an organization. Understanding this concept is crucial, as it highlights the importance of integrating various elements to achieve efficient and effective service management. Each practice contributes to the overall service value chain by aligning resources and activities with organizational goals.