ITIL 4 Foundation Practice Exam

Which value chain activity ensures products meet stakeholder expectations?

1. Improvement and analysis

2. Design and transition

3. Service operation

4. Incident management

The correct answer is: Design and transition

The activity that ensures products meet stakeholder expectations is Design and Transition. This phase is critical as it focuses on understanding and integrating stakeholder requirements into service design. During this process, services are conceived and developed with a clear emphasis on quality and functionality to meet the needs of users and stakeholders. Design and Transition includes assessing stakeholder input, modern design techniques, and best practices to create services that align with business objectives. This ensures that the final offerings not only meet predefined specifications but also deliver value to the stakeholders, facilitating satisfaction and acceptance. In contrast, the other activities, while important in their own right, do not specifically focus on directly ensuring that products meet stakeholder expectations. For instance, Improvement and Analysis is more focused on ongoing enhancements and performance evaluations rather than initial design specifications. Service Operation deals with the execution and delivery of services, while Incident Management is concerned with responding to and resolving disruptions rather than shaping service design.