ITIL 4 Foundation Practice Exam

Who can be considered a stakeholder in an IT service context?

1. A person with an interest in a service or product

2. Only the financial sponsors of the service

3. A team of developers

4. A regulatory body governing IT services

The correct answer is: A person with an interest in a service or product

In an IT service context, a stakeholder is defined as any individual or group that has an interest or a stake in a service or product. This broad definition encompasses a variety of roles that can affect or be affected by the service, including users, customers, sponsors, service providers, and even regulatory bodies. Therefore, identifying a stakeholder as a person with an interest in a service or product accurately reflects the inclusive nature of stakeholder relationships within IT service management. The other choices present more limited views of stakeholders. The idea that only financial sponsors of the service are stakeholders fails to recognize the diverse interests and influences that other roles have on the service lifecycle. While developers are essential to the creation of IT services, they represent a specific group rather than the broader category of stakeholders. Similarly, while a regulatory body does have an interest and can influence service provision, it is just one type of stakeholder. Hence, the correct answer encapsulates the full range of individuals and groups with vested interests in IT services.