ITIL 4 Foundation Practice Exam

Who is considered a third party in the context of IT service management?

1. A user of the services.

2. A stakeholder external to the organization.

3. An internal employee responsible for service delivery.

4. A tool used in process management.

The correct answer is: A stakeholder external to the organization.

In the context of IT service management, a third party refers to an entity that is external to the organization providing the services. This can include vendors, suppliers, or any other stakeholders who are not part of the internal team but play a role in the delivery or support of IT services. The importance of recognizing third parties lies in understanding that they can significantly impact service delivery and necessitate effective management to ensure alignment with the organization's objectives. While users of the services are important, they are considered part of the customer base rather than a third party. Internal employees responsible for service delivery are integral to the organization's operations, hence they are not classified as third parties. A tool used in process management, although crucial for supporting IT service management, does not fit the definition of a third party as it is an internal resource rather than an external stakeholder. Thus, identifying a stakeholder who exists outside the organization is essential to understanding the dynamics of IT service management.